Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
*This doesn’t include our 2-5 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kidzplug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
E***e –
Cool kit. Sewed qualitatively, very warm, inside fleece. Very soft, like a teddy bear. Size 24 m pants in length 49 cm. Very fast delivery. Thank you.
C***c –
Very fast delivery, kid happy!
K***o –
Inside with a fleece. Stitched normally.
E***e –
100% corresponds to the description) very soft, odorless. Size on Rose specially chose, on the advice of the store!
S***i –
Quality is super!!!! Soft pleasant to touch
L***l –
Delivery 20 days. A good suit 3 T ordered a child for 2 years and it is large (in general, the order is satisfied with the suit is warm, beautiful, odorless)
U***d –
my baby loves the outfit
E***a –
The costume is gorgeous! For such money, excellent quality! Very warm and soft. I took it for three years, now my son is 1, 9 is slightly too big. Specially took on the growth. Shipping fast. About three weeks to Bryansk and I already have the goods. Inside fleece. I liked the very waistcoat with ears. To buy I recommend! Thank you very much to the store for the quality goods!
L***a –
The order came with other orders in one package in less than a month. took as a gift. Very satisfied! The suit is soft, sewn neatly. thank you!
A***a –
Very fast delivery, super suit, the store told all in size, I recommend 10 ********
E***e –
Nice suit. For the autumn is very suitable. The size is almost just, a little too big. (Size S for 12 months). Very soft, gentle, pleasant to the body and well sewn. Slightly stuck out the thread, but it’s not scary. Not yet washed, I hope there will be no pellets. Thank you stores, I recommend.
R***k –
Nice suit, but I got married. Unfortunately, it happens. opened the dispute, returned 300R, in the atelier will be sewn. The store is honest, despite the defect, loyal decided the dispute, so I do not shoot the stars.
M***n –
The costume is not bad, on a solid 4! There are small, minor jambs, but in general it is beautiful. The fabric is pleasant, but synthetics, but not critical. In general, I liked it! To buy I recommend! Inside on Fleece, the top is plush, the applications are made qualitatively!
S*** –
Took on the growth. Size 12 M think corresponds to the size 80. We will wear a vest in 6 months. Threads do not stick out, there is no smell. After washing did not shed. Inside, a soft thin insulation. For such money, the suit is very good. I’ll order more.
S***t –
Same as in the photo. Very warm and pretty
E***a –
Оба костюмчика по размеру подошли. Из минусов только катышки после первой стирки.
I***e –
la calidad es buena pero la talla es muy pequeña no la podre utilizar una pena