We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location
*Estimated Shipping Time
United States
10-30 Business days
Canada, Europe
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
Asia
10-20 Business days
Africa
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
You receive the wrong item
You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
Other exceptional circumstances outside the control of kidzplug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Real customer reviews
Rated 5.00 out of 5 based on 17 customer ratings
17 reviews
100% of buyers enjoyed this product!
5 stars
( 17 )
4 stars
( 0 )
3 stars
( 0 )
2 stars
( 0 )
1 star
( 0 )
Rated 5 out of 5
V***a –
Scurta and Minunata. AND exact ac imgine. Multumesc.
Rated 5 out of 5
A***v –
On the growth of 105 cm sat well
Rated 5 out of 5
S***s –
Excellent, warm jacket, clearly factory quality. We bought the baby for growth. She drove a St. Petersburg for about 20 days. Shipping to the Post Office, track tracked. Let’s see how it will be in the sock, but so far everything is fine. Product and store recommend!
Rated 5 out of 5
Ю***a –
Good jackets! I’m happy. I recommend! The blue pockets on the buttons and a good flux lining, it’s bad that the yellow bolone lining.
Rated 5 out of 5
T***a –
Great jacket. Growth of rezzy 96 Of 3.5. Slightly more, the quality pleased
Rated 5 out of 5
Customer –
Excellent!
Rated 5 out of 5
D***u –
very nice jacket. good quality. i recommend unconditionally. i choice the size 5 for my 4years old boy it is good. thank you store. i will buy it again.
Rated 5 out of 5
S***g –
Perfect! Fits my son perfectly. He loves it! We will have to see how well it holds up as it does seem to be thin material, but overall I am very happy with my purchase.
Rated 5 out of 5
O***O –
The jacket is excellent, in size took with a margin. Bright, beautiful.
Rated 5 out of 5
B***b –
The jacket is excellent, soft, light, comfortable, child 1,3. Height 79 cm fit well
Rated 5 out of 5
M***i –
It’s about thank you. Took lots of time, then תזמינו before
Rated 5 out of 5
O***s –
Fire quality on the height of 98 cm is perfect, there is a small stock
Rated 5 out of 5
R***o –
It’s taken me a month and a half to arrive but I think it’s because of the chaos we’re living worldwide. They overcoat nice.
Rated 5 out of 5
Customer –
item very good. as describe
Rated 5 out of 5
A***a –
Jacket is cool, warm, great for autumn, this size is suitable for baby 3.5 or more (for height) odorless, I’m happy, son too
Rated 5 out of 5
N***o –
Delivery one week, the jacket is thin but beautiful, I’m personally satisfied, the child has a 3-year-old weight of 15 kg, took 5 size, straight perfectly the jacket of the village. I recommend.
Rated 5 out of 5
A***a –
Very satisfied with the purchase, month delivery. The jacket is excellent. For 2 years took the size of 90-sat perfectly.
V***a –
Scurta and Minunata. AND exact ac imgine. Multumesc.
A***v –
On the growth of 105 cm sat well
S***s –
Excellent, warm jacket, clearly factory quality. We bought the baby for growth. She drove a St. Petersburg for about 20 days. Shipping to the Post Office, track tracked. Let’s see how it will be in the sock, but so far everything is fine. Product and store recommend!
Ю***a –
Good jackets! I’m happy. I recommend! The blue pockets on the buttons and a good flux lining, it’s bad that the yellow bolone lining.
T***a –
Great jacket. Growth of rezzy 96 Of 3.5. Slightly more, the quality pleased
Customer –
Excellent!
D***u –
very nice jacket. good quality. i recommend unconditionally. i choice the size 5 for my 4years old boy it is good. thank you store. i will buy it again.
S***g –
Perfect! Fits my son perfectly. He loves it! We will have to see how well it holds up as it does seem to be thin material, but overall I am very happy with my purchase.
O***O –
The jacket is excellent, in size took with a margin. Bright, beautiful.
B***b –
The jacket is excellent, soft, light, comfortable, child 1,3. Height 79 cm fit well
M***i –
It’s about thank you. Took lots of time, then תזמינו before
O***s –
Fire quality on the height of 98 cm is perfect, there is a small stock
R***o –
It’s taken me a month and a half to arrive but I think it’s because of the chaos we’re living worldwide. They overcoat nice.
Customer –
item very good. as describe
A***a –
Jacket is cool, warm, great for autumn, this size is suitable for baby 3.5 or more (for height) odorless, I’m happy, son too
N***o –
Delivery one week, the jacket is thin but beautiful, I’m personally satisfied, the child has a 3-year-old weight of 15 kg, took 5 size, straight perfectly the jacket of the village. I recommend.
A***a –
Very satisfied with the purchase, month delivery. The jacket is excellent. For 2 years took the size of 90-sat perfectly.