Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kidzplug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
A nice set, the fabric is thin and very elastic, the body seems narrow, but strongly stretched. I bought for growth, but I think the size of 18 m on the Russian 80. On the leg in one place the curve of the line and sticking out the thread; but it’s a trifle.
Cool set, size in size, no extraneous smell, the line is excellent. the parcel arrived for a month. The purchase is very satisfied, I will order more
An excellent set, the colors are bright, the fabric is dense, it came quickly less than a month before Khabarovsk.
Bodiki really liked, soft, not thin, took 12 m for growth, we 7 months. I think you can take a blot and 9 m, but we quickly grow. Especially the gate was large, but for some reason the panties are short, they do not match the bodices, the material they have is different like pure cotton, they are more rough, the elastic does not press. stitched everything qualitatively, after machine washing, all the norms. The kit is not bad, I recommend.
We 6 months height 64 cm ordered 9 M village well. Not where does not pull, sewn well, odorless
Great product! Well baked! Arrived in 1 month!
Excellent quality, delivery also did not fail, before the deadline came
Just like in the description, the quality is good.
I am immensely satisfied with set. It probably my best buy on Ali. Body are cotton no doubt, similarly shorts. Quality workmanship great, not stink. For the set in Pl trzebaby was pay circle 80zł. Size for 6m suits our 74.
I recommend the product is very high quality. The store is well done. Buy will not regret
Very nice suit. Quality at height: took the child for growth. Delivery to Bryansk took three weeks. Thanks to the store for the good goods!
Everything is super, very like. The fabric is soft, sewn perfectly, odorless, like the original Carter. Advise
Beautiful product, the store sent it fast, and the communication was excellent.
Quality is excellent! Shipping fast! At a height of about 75 cm. Took on growth, we will wear later.
Cotton, sewn neatly, only pies I do not like how processed from the wrong side, it seems to me that this place will not be comfortable for the skin. In general, a normal set. Fast shipment and delivery, ordered 24.12, received 08.01
Thank you, the material is very thin, for home will go
Excellent material! Pure cotton, very soft! High quality! I Am very satisfied!
Cotton 100% is just super) only take it on size larger))
The order came quickly enough, to the Leningrad region, 13.12 ordered 12.01 already waited at the post office. Everything corresponds to the description, nothing smells. The fabric of HB is very pleasant to the touch. Everything was tracked in detail through the app. The order is very satisfied, I advise everyone.
Suit Super, the store quickly sent, delivery to the Krasnodar Territory month