Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to you.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of kidzplug.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
Beautiful boots for the spring. The order is satisfied. Although all advised not to take from behind the coronovirus
very nice, good zise !!! thank you store … worth the money 100%
Thanks to the store. Ordered 31.12.2019 came on 29.01.2020. Quality is not bad for such money. C
Boots are cool, the child is 6 months still very sick
Very nice. Same!
No smells. Very good quality.
Boots are good, inside a lot of fur. Do not take delivery by mail of Russia-gave the parcel from the third time!
The order is very satisfied. All as in the picture and in the description. My son is now 8 months old and tops for us just right. Tops are not for independent walking on the street, but in a stroller, but we do not go yet, and around the house, too, you can walk in them. I ordered from this store such white for 12-18 months, came in different parcels, because I ordered not one day, but took two at the post office.
Bought a child for a year came quickly. The kid likes it. Very warm.
Booties cute. liked. Soft, warm.
Everything is very cool) for a very and warm winter will suit. In the frost you will not wear. Wet snow is also not like)
good quality, nice shoes recomended ✅✅ fast shipping
Beautiful boots I recommend
Perfect fit for a 2 months old. No smell, very warm!
Delivery a little more than a month. Description, as in the photo, but as written earlier, this is not a winter option and not for walking on the street, so if in a stroller to drive, spring-autumn or at home to walk the baby if it’s cold. And so cool, sewn well, the Velcro behind is very comfortable, the fur is only on the sides on the insole is a thin layer. Baby 10 months, foot 11-12 cm, and boots 14 cm (ordered the maximum size). So a warm socks will not work, but I hope we still like it. Recommend for earlier age
Such cool sneakers, not on the street of course, but at home if the cold floor is normal. Got to omsk quickly in days 25. Thanks to the store. The size ordered 7-12 months. Well, in the winter there will be 6 months just will be, but in 10-12 will be too small. So when ordering, consider this
Beautiful ans warm
On the yakoty claim is not… the most on the viglade of Garni and teplenki… ale Stony just did not go .. in the slippers 13 cm dovini… We have a 10 cm hole in them do not know…
So cute I love it, thanks!
I like this good. It’s very pretty and cute. it takes 30 days. thanks to store.
Slippers ordered 26.08, the order arrived 12.10, which in principle is normal, the parcels of this store go through latvia, the track tracks only arrival in the country and mail. Slippers are cool, there is no foreign smell, comfortable velcro, good for home, if the cold floor, well, in the stroller at a positive temperature. The child is a year old, the leg is small and the slippers have a small stock. We carry, let’s see how they show themselves in the case, as well as complement the feedback. Shop and product recommend
Wonderful shoes, with a Velcro thanks to which they are very easy to put on. I did not communicate with the store.
All as in the description!!!! Item normal
son loves it
Very strong and nice shoes for my baby girl. I’m so happy. Thanks
The goods received! Such cool!!! Really liked… thank you very much to the store!!!! 5 *****
Just super. Come quickly.
Super cute. The sole is not the best quality, kinda like hotel slippers, but newborns don’t walk, it’s ok ^_^
Cool boots. The quality is excellent.